raja55 Casino & Sportsbook Data Care

This page describes what we collect when you use raja55 and how we keep that data protected. When you register, deposit, and play on our platform, we gather personal information—your name, email, payment details, identity documents, and transaction records. We store this data on encrypted servers and use it only to operate our service, verify your identity, process withdrawals, and comply with anti-money-laundering regulations. We do not sell your information to third parties.

Our privacy practices reflect the requirements of jurisdictions where we operate, including Indonesia. Account holders in Jakarta, Surabaya, Bandung, Medan, and Semarang benefit from the same data protection standards we apply globally. We process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfer; each payment processor has its own privacy terms. We share only the minimum information required with payment partners to complete your transaction.

We are committed to transparency. This policy explains what data we collect, how we use it, how long we retain it, and what rights you have. If you have questions about your data or wish to request access or deletion, contact our support team. Your trust is essential to our operation, and we take data security seriously.

What Data We Collect on Your raja55 Account

We collect data in three stages: account creation, verification, and ongoing platform use. During registration, we gather your email address, password (encrypted), full legal name, date of birth, residential address, and phone number. We use this data to create and secure your account. We do not use your email or phone for marketing unless you explicitly opt in.

Before your first withdrawal, we require Know-Your-Customer verification. We request a government-issued identity document (passport, national ID, or driver's license) and proof of residential address (utility bill or bank statement). We store scanned copies of these documents on encrypted servers. We use this data to verify your identity, comply with anti-money-laundering regulations, and prevent fraud and account takeover.

Registration data: Email, name, birth date, address, phone. Used to create and secure your account. Encrypted at rest and in transit.
KYC documents: Scanned ID and proof of address. Retained for regulatory compliance and fraud prevention. Deleted upon account closure or request.
Payment information: DANA, e-wallet, mobile banking, or bank account details. Shared only with payment processors. We do not store full card numbers.
Betting and transaction history: Every bet placed, deposit, withdrawal, and game outcome. Used for settlement, dispute resolution, and fraud monitoring. Retained for regulatory periods.

During platform use, we collect transactional data—every deposit, withdrawal, bet, and game outcome. We record your IP address, device type, browser, and login times. We monitor your account for suspicious activity—rapid balance withdrawals, login patterns from unusual locations, or collusion indicators. This data helps us detect fraud and protect your account. We also collect interaction data when you contact our support team via live chat or email.

How We Use Your Data

We use your data for five core purposes. First, to operate our platform—creating your account, securing your login, processing your bets, settling markets, and managing your balance. Second, to verify your identity and comply with anti-money-laundering and counter-terrorism-financing regulations. Third, to detect and prevent fraud, account compromise, and collusion. Fourth, to resolve disputes and provide customer support. Fifth, to comply with legal obligations from regulators and law enforcement.

We do not use your data for marketing, profiling, or targeting without your explicit consent. We do not sell your data to third parties. We do share the minimum necessary information with payment processors (local payment, online payment, e-wallet, mobile banking, local payment) to complete your transactions. We may share information with law enforcement or regulators if legally required. During Idul Fitri, Idul Adha, or other holiday periods, we maintain the same data protection standards; our systems run continuously and data collection does not pause.

Note: We do not store your password in plain text. Your password is hashed using industry-standard encryption. Even our staff cannot see your password. If you forget your password, we send a reset link via email; you choose a new password yourself.

Data Retention and Deletion

We retain your data only as long as necessary. Account registration data is kept for the life of your account and for a regulatory period after closure. KYC documents are retained for at least five years to comply with anti-money-laundering requirements, then deleted unless legal holds apply. Transaction and betting history is retained for settlement disputes and regulatory compliance. We delete data upon your request unless legal or regulatory obligations require retention.

Your Privacy Rights and Our Data Security Practice

We recognize your rights over your data. You have the right to access your personal information—download a copy of all data we hold about you by contacting our support team. You have the right to correct inaccurate data. You have the right to request deletion of your data, subject to regulatory obligations and our need to maintain records for dispute resolution. You have the right to data portability—we provide your data in a standard format if you wish to transfer it elsewhere.

To exercise these rights, contact our support team via live chat or email. Provide sufficient detail to identify your account (email, account ID, or phone number). We verify your identity before fulfilling requests. Access and deletion requests typically complete within a standard review window. We do not charge fees for exercising these rights.

Our Security Measures

Encrypted storage at rest on secured servers
HTTPS encryption for all data in transit
Two-factor authentication available on all accounts
Regular security audits and intrusion monitoring

Data Risks Beyond Our Control

Payment processor breaches we cannot prevent
Account access via compromised passwords or phishing
Law enforcement data requests we must comply with

Cookies and Tracking Technologies

We use cookies on our platform to maintain your session, remember login preferences, and track gameplay for settlement and analytics. These cookies are session-based (deleted when you log out) or persistent (stored on your device for a fixed period). We use analytics cookies to measure platform performance and user behaviour. We do not use cookies for cross-site tracking or retargeting advertising.

Most browsers allow you to control cookies through settings. You can delete cookies manually or disable future cookies, though this may limit platform functionality. We comply with cookie consent requirements in jurisdictions where they apply. Our cookie policy reflects our commitment to transparency—you control which cookies you accept on our platform.

International Data Transfers and Server Location

Our servers may be located outside Indonesia. When you use raja55, your data may be transferred to and processed outside your jurisdiction. We ensure all international transfers comply with data protection standards. We use encryption, contractual agreements with third-party processors, and security audits to protect your data during transfers. By using our platform, you consent to international data processing subject to this privacy policy.

If you have privacy questions or wish to lodge a complaint, contact our support team. We investigate all privacy concerns and respond within a standard review window. Your privacy is central to our platform's trustworthiness. We remain committed to protecting your data and maintaining transparent practices across all our operations on raja55.